MiWay Claim - over 7 months to process for a minor claim and still in progress

Someone knocked my car in April 2025 and notified me of the incident as I was inside my child's school. We agreed that I would submit a third-party claim through MiWay. The claim was eventually finalised in May after MiWay consultants gave the insured and myself wrong information on multiple occasions and tried stalling the submission of the claim by saying they are waiting for the insured. When I spoke to the insured she said no one had contacted her and she was unaware that there were additional document requirements. We are now almost in November 2025 and the process has been long, stressful and time consuming. On multiple occasions, I received no reply to my emails from the consultant handling my claim. I informed him that I was out of the country whilst trying to finalise the claim and despite that he would use the excuse that he tried calling and I didn't answer, convenient to say the least. When I mentioned going to the Ombudsman in September, I was suddenly sent the forms to sign to receive payment. Since then I have had no feedback from MiWay or payment. The consultant is Ntsieni Siobo. His lack of professionalism and work ethic really needs to be questioned by MiWay. Consultants should be considerate for customers and their time. The insured is paying monthly for a service which is clearly not being delivered. The insured has advised me to proceed to the Ombusdman as she is also getting the run around when she calls. My vehicle needs to urgently be repaired.