MiWay Claim - Not Hassle Free

<p>I submitted a claim and was told a panelbeater would contact me which they did. Miway authorised the claim within 2 days. However the panelbeater would not order the parts or accept my vehicle until I paid 50% of the excess. Then the story was that I needed to pay 100% of the excess. Then it was back to 50% of the excess. The excuse was they needed me to bring the car in to determine the VIN number. When I complained to Miway as to why I as the customer had to negotiate with the panelbeater, I was told that I needed to pay the excess as stipulated in my contract. Fair enough.</p> <p> </p> <p>The last claim I lodged, I needed to pay the panelbeater when I collected my vehicle. I got a courtesy vehicle from AVIS. This time, the panelbeaters said that they would order the parts and when they have arrived, they will call me to let me know to bring the car in. If Miway had approved the claim, I'm wondering why the panelbeaters couldn't just get the parts then. Now it's made to seem that I am holding up my own claim. Shoddy service to say the least. I received a quote from another insurance company for 25% off my current premium price and will be leaving Miway next month</p>