MiWay Claim Mismanaged – No Assessor, No Approval, No Progress

I am extremely disappointed with how MiWay Insurance has handled my claim.

My accident happened in August 2025. An additional repair for a faulty parking sensor was identified shortly after, and a request was submitted as far back as October 2025.

Since then, there has been:

No proper follow-up No clear communication No accountability

I was told in December 2025 that the sensor had been ordered after speaking to myway and emailing this (Sello) from the Renew-it Sandton offices! . After months of chasing, I have now found out that there was never any approval, meaning the part was never ordered at all.

To make matters worse, the assessor (Sello) has now indicated that he is either no longer or was never assigned to the case. This explains the complete lack of progress, but raises serious concerns about MiWay’s internal processes.

At this point: - No one can confirm who the assessor is - No approval has been issued - No action has been taken for months

This is unacceptable. As a paying client, I shouldn't have to manage my own claim or chase basic approvals for months.

I expect immediate intervention to resolve this matter.