Miway claim.

I submitted a claim for my laptop in May 2020. I spoke to a lady (Diandra) with no response back from Miway after 2 months of calling them, I finally got a hold of one of the claims agents who told me that they needed to confirm the battery serviceability.

I asked her how it is that they must reconfirm the assessment again seeing that the assessment was already done. There was a miscommunication between Miway and Device Doctor as I called both companies and they had different versions of what the problem was.

In August after purchasing a new vehicle, I spoke to a sales agent called Matilda who was very professional and called me back the following morning to confirm the sale.

She promised to connect me with the claims agent in order to assist me with the claim for the laptop. No response after the sale was made.

I got a response from Diandra on 24 August 2020 again to say that she is working on it and will get back to me wrt my device. 10 days later on the 04 September 2020, I had to make contact with them again of which then only they rep**** with, 'they are waiting for Device Doctor'.

So either Device Doctor, Miway or the agent is at fault for my device being there for 4 months now yet they are still so casual about it.