MiWay Claim Delays and Lack of Communication

I am frustrated with the handling of my motor vehicle claim.

My vehicle was approved for transfer to a different panel beater, but this has still not happened. I have tried contacting the Claims Administrator, for an explanation and assistance, without success.

Yesterday, I spent the day trying to reach him by phone and then sent an email requesting help. Instead of providing an update, I received a response asking a question already answered in my email.

The vehicle remains at the original panel beater, and I have not received clear communication on when it will be transferred. I’m concerned that the vehicle would be stripped of parts while it is parked at the facility.

As a paying customer, I expect timely communication and assistance. I request MiWay management's intervention to ensure the vehicle is transferred without further delay and that I receive meaningful updates on the claim.