Miway Claim

I have logged a claim on the 6th of January 2024 thus far no response regarding the outcome, the Lady they sent to assess the claim started investigating me like a ******** she went as far as calling me a **** I am still traumatized by how my claim is being handled and the fact that a month without a car has passed and approaching 2nd but no progress to what is going on and this is taking a toll on me I would like a final verdict on the claim so that I know what to do next From what the assessor has said that means there's already a verdict on the claim but I am unsure why am I not told as yet the outcome please