Miway claim bad service

I am experiencing the worst service from Miway service provider (Proline). I had my accident on 21st February , and Miway arranged for my car to be towed to be towed from the accident scene. I was then advised that my car was stored at Proline Autobody

3 weeks after the accident Miway approved authorisation to Elite autobody. When I checked with Elite Autobody I found out that the only have but have no either where my car is. When I followed up the repair authorisation was changed to Proline (thisis around15 March).

I have been experiencing the worst service from Proline and I have complained to Miway and Proline numerous times. I only received my car on Friday (05May) ,only to request it to be towed the next day because I was given with a battery that was dead and needed replacement and it completely died as soon as switched it off. And only to find other issues with the repairs of the car when Audi assist came to check the car.

I have been complaining for weeks about Proline to Miway for weeks (since March), Miway has not done enough to resolve the complaints. I am now sitting with a situation where my car's warranty is compromised by Proline, and still stranded without a car since their Miway or their service provider is taking accountability for all of this.