MiWay Claim Assessor “Buddy Vroom” and Willy Towing Com pany St********** My Car Parts

I was involved in an accident in May 2023 and with alot going in my mind at that time of the accident with limited knowledge of these scenes as it was my 1st time being involved in an accident, I let a private towing company( Willy Towing Ga Thoka) to tow my car to their storage as they “Confirmed” that they work with MiWay and other insurance(The Biggest Mistake).

Accident happened on Saturday and it was a long weekend unfortunately the claim department’s doesn’t work on weekends and public holidays, I had to wait for Tuesday to log a claim, which I did and “Buddy Vroom” the claim assessor was assigned and went to the accident scene to assess the scene and the car, he left the car at Willy storage and Miway only sent their towing truck the next day to take the Car to SMD Polokwane and my car was st********** naked in one day AFTER ’Buddy Vroom’ left site which I think he gave a write off confirmation to the storage guys and they ate my car.

MiWay failed to cross check the pictures that were sent by SMD and Pictures taken by the claim assessor and take immediate action and inform me, I got to see the pictures after a month after my claim was rejected for apparently ‘Failing to apply necessary measures to avoid accident’ on a dark road in a load shedding. When I reach out to ‘Buddy Vroom’ he told me to follow up with Willy Towing which puzzles because the car was assessed by MiWay and it was now in the hands of the Insurance during the time of st***********.

My Claim was Rejected and My Car was St**********, I couldn’t even attempt to fix it myself because the cost of st********** parts, including the panelbeating was going to more than likely equate to a brand new car. Now I am facing 7 Year to pay for a car that was comprehensively covered by MiWay and yet they failed to come to my rescue when I needed them.