Miway circus and games

<p>Miway insurance playing games and taking me for a ride:</p> <p>I submitted a claim for an Audi A5 windscreen replacement on the 20th of December. On the 23rd I received a call from PG glass Centurion and we agreed on installation on the 28th December. Their mobile guys didn't pitch as agreed on the 28th and when I called PG glass Kajal told me that they actually did not have the glass! She could not tell me what happened with the glass she had ordered for me, the one she had on the 23rd when she called me to make an appointment. Fast forward to the 3rd of January, I called PG glass again and was told they will only have my glass on the 23rd of January. I told Kajal that I was not willing to wait that long, then I called miway to complain. The guy that I spoke to told me he was going to check with PG glass and revert back to me which never happen. I called miway on the 4th and spoke to another guy and he said he was going to follow up with the installer. Last Monday on the 9th I called PG glass and Kajal told me that she never heard anything from Miway. And she also informed me that Miway authorised a generic and not original Audi glass. I then told her that I wanted an original Audi glass and she said I must ask miway to authorise, which I did and she got the glass on thursday. On Friday the 13th around 1:45pm Kajal called me and we made an appointment for Monday for installation. Only for her to call me again at 4:3pm telling me that she is fully booked for the day and can't do my installation on monday as agreed. I called miway again today the 16th Jan around 9am and when I explained my frustration and dissatisfaction I was put on hold by Kabelo without any explanation for about 45 mins until I put the line down. She called me back and told told me that she was still investigating. Which I appreciate but she could have at least informed me that she was going to put me on hold to find out what could be the hold up from the supplier. She said her manager Jacqueline was also going to contact me today. I am still waiting for that call. I am really disappointed with the manner in which Miway is handling this matter. I honestly think that they are complacent. Have a lot of client and are not able to handle queries professionally and effectively. The call centre is full of young *********** school levers who do not understand the value of customer service.</p>