CW
Cherie W

1 reviews | Active since Aug 2016

31 Jan 2018, 17:25

Miway cheating you out of your repairs costs

So on 31/08/2017 a Miway client didn't pull up her handbrake and her car rolled back into my stationary vehicle. Miway asks me to obtain 2 quotes, which I do from repairers that are more than 30km's apart. Both quotes ranging in the R6000 mark. Now Miway sends me a release letter stating they'll only be paying me out for R2920. After their client admitted 100% liability for the accident. I originally didn't go through my own insurance as I was pregnant at the time and couldn't afford forking out R3500 excess for an incident I was 100% not at fault for. Now Miway wants to do me in with half of the repairs costs? That's like saying I should admit 50% liability. Think it's time to get the Ombudsmen involved. Don't bother calling me Miway - call the registered owner. She'll be taking the matter to the Ombudsmen.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply31 Jan 2018, 17:28
Official

Thanks for your note - we have passed it on to our Claims team and someone will be in touch with you first thing tomorrow morning!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply01 Feb 2018, 12:55
Official

We are sorry to hear that you feel this way, and we assure you that we don’t intend on causing you any hassles. We have heard back from our Legal Department and we believe that they have tried to get in touch to discuss the way forward on your claim against our clients policy.

Unfortunately they were not able to reach you, we urge you to give us a call when you have some free time to chat.

Kind regards,
The MiWay Team