MiWay cheating me of my valid claim

Good Day, it’s been over 3weeks I am still waiting for feedback on my claim. This comes after the claims agent handling my claim , never responds to my request. Each time I use my own airtime to call and leave messages for someone to call me back and assist but no one ever gets back to me. Claim ref is C***. When I bought the policy and was told the max cover that I will get in an event of a valid loss but now the insurer is treating my unfairly, taking me for a ride. I went through an unfortunate life threatening ordeal which I am still recovering from and lost my personal belongings in the process, however after disputing the claim authorization amount and requested for the sales recording, no one wants to make it available to me. MiWay keeps lying to me telling me what they heard but when I want to verify their findings, I am getting a run around. I have been with the insurer over 4-5 years but this is my first claim and the experience has been nothing but terrible. Please review this matter urgently and provide feedback as my only next step is launch an Ombudsman complaint seeing as that no there has respect for client.