FS
Fiona S

1 reviews | Active since Oct 2024

23 Oct 2024, 16:42

Miway changed the narrative of the accident to avoid settlement

This is a follow up review regarding MiWay. MiWay client admitted fault at the scene and subsequently reported the accident to MiWay. Initially, I was informed that MiWay was assessing the situation and determining an appropriate settlement amount for the damages incurred by my vehicle. This initial communication led me to believe that the process would be straightforward, given the admission of fault. However, as time progressed, I encountered significant changes in MiWay’s narrative regarding the incident. They presented a new story claiming that my driver had suddenly moved into another lane, which supposedly caused the accident. This assertion contradicted the original admission of fault by their client and raised concerns about the integrity of their investigation process. The shift in narrative had direct implications for my claim. After initially indicating they were working towards a settlement, I received communication stating that no payment would be made due to this new account of events.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply23 Oct 2024, 16:43
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
FS
Fiona S's update23 Oct 2024, 17:26
Reviewer Update
I’m starting to believe that even your responses are automated responses.
FS
Fiona S's update23 Oct 2024, 22:06
Reviewer Update
Since I will not be able to write a new post, I will continue here.
Given Miway’s attempt to distort the facts, I am now considering legal action to ensure that my rights are protected and that I receive fair compensation for damages incurred due to this accident. My intention is for Miway’s insurance to cover all legal fees associated with this process since their client caused the incident.

Fortunately, there were three vehicles involved in this accident, and one of the drivers has agreed to serve as a witness. This individual was present during the collision and can confirm that my vehicle did not change lanes or contribute to the accident in any way. This testimony will be invaluable in countering Miway’s revised version of events.
My experience with Miway Car Insurance has been frustrating due to their misleading communication regarding an accident where their client clearly admitted fault. With a witness willing to testify on my behalf, I feel confident moving forward with legal representation to hold Miway accountable.