HG
Hugh G

1 reviews | Active since Feb 2016

29 Mar 2016, 12:38

MiWay certainly not doing it anybody's way!!!!!

On 9 March 2016 I was persuaded to change my Motor Vehicle Insurer to MiWay. One condition of cover is that a \Datadot\" is fitted to the vehicle. <br> <br> Well 20 days and numerous calls to the Call Centre later I still don't have a datadot fitted and nor do I know where one can be fitted. <br> <br> Except for the poor gentleman who owns a fitment centre in Newcastle (300km away from me) - neither of us is prepared to drive over ****m and give up a day to it the damn thing.<br> <br> I do know why he was tasked for the job because MiWay have an 11 year old address for me, a point I noted when I received my policy document. I immediately accessed the \"self help\" website which was a waste of time as a client is unable to change address details on line. So back to the Call Centre, where I was offered a call back facility. I naively accepted this but was never made aware that this facility has a 72 hour response time. Eventually I did speak to a call centre agent to update my address (last week). I haven't had had any confirmation from MiWay but doubt that any updates have been made because they're clearly still informing service providers that I reside in Newcastle."

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Apr 2016, 16:06
Official
Hello hughgoble,

We're really sorry for any hassles we have caused you. Innocentia has since been in touch to assist with your complaint, and we thank you for giving us another chance to make things right.

Please be assured of our commitment to always deliver awesome service, and please let us know if you need help with anything else!

Kind regards,
The MiWay Team