AN
Angie N
1 reviews | Active since Oct 2010
27 Sept 2022, 12:39
Miway case handling terrible - no communication or updates
Good day
Accident took place 28 May 2022 Supporting Documents submitted a week post the accident Response and offer received 27 July 2022. I have to date spent R54 000 to try and get my vehicle in working order. Miway had offered a settlement of R8 000 without assessing the car. I sent multiple quotes to support the extent of the damage. Engaged with my lawyer for legal advice and provided the informed advise back to Miway on the 10th August. We have sent all supporting documents and followed up to date without a valid update. Zanele Tiba was allocated to our case but post several concerns and complaints over updates and communication the case remains open.
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MiWay Insurance's replyOfficial
27 Sept 2022, 22:07We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply27 Sept 2022, 22:07
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team