Miway car insurance- Terrible service after accident 3 days ago

I have been in an accident on Friday morning, drove to nearest Car Service City , as water was leaking from the radiator. Contacted Miway. Call failed twice,. got through on third attempt. Was advised that car needs to be taken to an evaluation centre first, and then to a repair shop. Got someone to collect me as I needed to get to work asap. Tried contacting the call centre more than 5 times @ 16h00 when I got a chance....the call goes to the selection menu and then just nothing, although the line is suppose to be open till 18h00. Requested a call back= nothing. Was working over the weekend so couldn't try again. Tried again this morning twice...same thing. Then downloaded app and registered claim this morning. Contacted the "urgent" helpline- explained that I needed the car to be taken to the assessment premises today , as Care Care Clinic Linden has generously kept it there over the weekend free of charge. Was transferred to someone else, explained all again and did give both people the claim nr. Requested a call back. None received a few hours later. Care Care clinic could have commenced with fixing the radiator on Saturday, or if I could hold of anyone on Friday afternoon at 16h00( tried 5 times), the car could at least have been transported to the assessment centre on Saturday. 3 days later & unable to even start the process. As I have no other transport available, I need to pay add transport fees dly. I have been with Outsurance for many year, and then Virseker. before I switched to my way. Have not struggled this much in 25 yrs with any car insurance before. Unbelievably frustrating. Seems like there marketing far outrates there service.