MiWay Car Insurance

I am currently insured with MiWay car insurance. Tuesday I had an accident, thank God I came out uninjured, called them and spoke to one of their agent for like 45 min close to an hour. He took all the details of the accident including the other party’s details. To my surprise when I get home I received another call from one of their agents asking me the same questions, told them that I’ve already went through the same questions with on of theirs. And he was like maybe they had a network issues, he’s thinking they probably took the screenshot of the questionnaire, they’ll load everything later on, only to find they didn’t. Tried to give them everything I could even the case number. The level of poor customer service am getting from them is literally disappointing. They don’t just call and give you an update but you have to call and they still haven’t done their part/ investigation on their side. They can’t even finalise everything, they keep on dragging and dragging. Honestly I’ve heared people complaining about insurances dragging the process until you take your car and fix it yourself but I never thought it’ll happen to me. I thought I chose the right insurance, not just any insurer but one that put woman and their customer first!!

So now my issue is that they’re not willing to fix my car and am not left to do it myself cause cause they couldn’t even capture the other party’s details cause he was in the wrong, I can’t even contact him or his insurance to open a case and ask him to pay for my car. MiWay is so useless, not willing to assist me in any way. Right now I feel so helpless, I don’t even know where to start looking for the other party.