AL
Amanda L

1 reviews | Active since Sept 2018

01 Dec 2024, 09:03

Miway Car insurance

Absolutely appauled at the service I received from the Miway claims department when I had to claim damages for my car which was in an accident in July . I Had to continuously send them emails regarding my claim while my car sat at the service provider for over 3 months while Miway assessors dragged their feet with assessing the vehicle. It even got to the point where the service provider was more responsive about my claim and giving me information that Miway whom I was contracted with was not doing at all.

After waiting that long for their feedback,the service provider notified me that only one side of my vehicle was authorized to be fixed and not the damaged suspension on the other side.

Had no idea that my full premiums that I pay at the end of each month only insured one side of my vehicle.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Dec 2024, 09:08
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team