Miway can't deliver as promised

Your claim reference number is: C***. I claimed on Monday the 30.05.2022 at 10:31 in the morning. The claiming process was easy and smooth shortly after that PG Glass krugersdorp caim no.*** called me to arrange a fitment but since then nothing has happened I have been calling both PG Glass and Miway but nothing is happening, To think that you take insurance so that you can have peace of mind should you be involved in an accident but now I am so disappointed in both of them since Friday 10.06.2022 nobody is able to give me a clear answer on my claim. Consultants are useless and unhelpful. I don't have a car and also do not have transport to and from work, I can't take my kids to school for a full 2 weeks.