DL
Deirdre L

1 reviews | Active since Feb 2016

04 Jan 2022, 18:41

Miway cannot spell POPI

Yesterday as is become the norm, I received yet another sales call from MiWay. I also try and be respectful considering we all have a living to make, weirdly this only seems to encourage the pushy salesman type to the fore. Despite several attempts at a firm; "No Thank you, I am happy with my current insurer." When asked to do a quote, I said no as you will need my ID number, to which the response was we have your ID number already. More curious I asked how they obtained it, and I was informed from a database company called "Blue Label" from whom they got my details. I then asked if MiWay is fami**** with the Protection of Personal Information Act, to which the caller responded, you must have done a quote with us before if we still have your ID number. Again I asked, if your company is aware of the POPI Act which if you were, why have you not first sent me a request to receive marketing calls as is prescribed by the inception of the POPI Act. The call eventually ended and today I received an alert from Transunion stating an insurance company had done a check on my profile. So after being polite, and saying no and cautioning them about POPI they still went ahead with an enquiry on my ID number. Is this standard business practice in the insurance industry? Does the MiWay Compliance Office know/understand/train on POPI at all? Here's what it ultimately does, if I was ever in the market for a new insurer I would NEVER ever consider MiWay due to this experience. Something to ponder on sales managers of MiWay!!!!!!!!!!!!!!!!

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Jan 2022, 08:58
Official
We’re so sorry for bothering you! Your details have been passed on to the right team and we’ll remove them from our system. Please let us know if we can assist you with anything else.  Best regards,
The MiWay Team

Best regards,