Miway cannot be trusted.

I am writing to formally lodge a complaint regarding the inappropriate conduct of one of your sales representatives during an interaction with my elderly father-in-law. The behavior exhibited was not only ********* but also deeply concerning, as it involved the unauthorized inception of a motor insurance policy.

The incident occurred after my father-in-law, a previous Miway policy holder, contacted Miway to discuss a motor insurance QUOTE. Despite my father-in-law’s clear refusal to consent to any new policy, the representative went ahead and incepted the cover without his approval. He leveraged the fact that my father-in-law had previously held a policy with MiWay and already had his information on the system to push through the new policy without proper authorization.

During the conversation, my father-in-law requested specific information about the policy, which the representative refused to disclose adequately, and so my father-in-law would not accept the cover. Instead, the representative app**** undue pressure (be sending Whatsapp messages) and stating that the offered price would only be valid for that day and so it needed to be paid today, a clear attempt to rush him into making a decision. My father-in-law still insisted that he would not be accepting the cover. This tactic is both high-pressure and unacceptable, especially when dealing with an elderly individual.

Furthermore, the representative went ahead to debit my father-in-law's account without his consent. This action not only contravenes ethical sales practices but also breaches trust and the principles of informed consent.

Given these serious concerns, I request the following actions be taken:

An immediate investigation into the conduct of the involved sales representative.

A full refund of any charges made to my father-in-law’s account without his consent.

A formal apology issued to my father-in-law for the distress caused.

Assurance that measures will be implemented to prevent such incidents in the future, particularly with vulnerable clients.

I trust that MiWay Insurance will address this matter promptly and take the necessary steps to rectify the situation.