1 reviews | Active since Feb 2015
MiWay - Cancelling Policy Nightmare
<p>To say I’m extremely angry with your service would be an understatement.</p> <p>Firstly I wrote to you to cancel my car insurance more than a month ago. Only to get a one ring missed call and an email saying Dibuseng tried to contact me, complete bull. The phone only raang once that’s why I couldn’t answer it.</p> <p>Secondly, I tried countless times to log in to the myexpress, which was a complete failure as I’ve forgotten my password. I updated it a few times but still kept getting the message that my details don’t match. I can’t even set up a new profile as I already have an existing one.</p> <p>Thirdly the sneakiest thing you did is change the debit order date without my consent of confirmation, so basically *****ing my money.</p> <p>1. I no longer need insurance from this company as I’ve found a more affordable alternative.</p> <p>2. I don’t need a consultant call me asking why I’m cancelling or try convince me otherwise.</p> <p>3. Most importantly I need the money you’ve just debited from my account as I already have insurance that I’ve started paying for.</p>
We are really sorry to hear that you feel let down. We will be in touch to discuss this with you in detail.
Best regards,
The MiWay Team
We are really sorry to hear that you feel let down. We will be in touch to discuss this with you in detail.
Best regards,
The MiWay Team
We need to unconditionally apologise for the misunderstanding, we have since amended your details on your policy. Thanks for giving Dibuseng the chance to step in and explain what caused this and we believe that she has also assisted with revising your policy.
Thanks for deciding to stay with us. We assure you that this will never happen again.
Best regards,
The MiWay Team
We need to unconditionally apologise for the misunderstanding, we have since amended your details on your policy. Thanks for giving Dibuseng the chance to step in and explain what caused this and we believe that she has also assisted with revising your policy.
Thanks for deciding to stay with us. We assure you that this will never happen again.
Best regards,
The MiWay Team
