MIWAY CANCELLED MY POLICY....

Disappointed with the e-mail i received from Miway. On the 10 October 2022 i logged a claim with Miway. All protocol was followed and on Friday 21 October my claim was approved. Shortly that after about 15.45 i received a call from a consultant who advised me that Miway is cancelling my Policy with them. At that point i was in a shopping centre and asked the consultant to e-mail me and we can talk on Monday. Over the weekend i tried to go into my profile and my APP and saw Miway has deleted all communications and preview claim and reports. This was so strange . On my monday i tried calling my Claims Advisor Elton Nyoni with regards to this. I left 3 messages and sent him an e-mail and up an till today no call or reply. I then decided to call the policy department to assist me who then referred me to the claims department as they couldn't assist me. The Claims department then transferred me to the Customer Services which i was on hold on for 30min and still no help. This is so frustrating that no one as gotten back to me as i have even sent then and in box message on Facebook and i sent them and e-mail to ***. Below is the letter received from Miway. How can they do this to me . The accusing me of ******** things. I want this matter to be sort out asap an this is preventing me from going with another insurance company.

PER EMAIL : *** Policy Number : ***0

Dear Ms Monique Vigeland We hereby give you 31 days' notice to seek alternative insurance as your policy will be cancelled due to an unacceptable claims profile. Such cancellation is effective from 30 November 2022. We refer you to your MiWay Policy Wording, which states the following in this regard:

If MiWay makes any changes I will be notified 31 days before the time. MiWay may give me notice either orally, by e- mail, fax or post to my address noted on my Coversheet. MiWay will cancel my policy with immediate effect should I,

anyone covered under my policy or anyone acting on my behalf fail to comply with MiWay's reasonable instructions or requests, commits ***** on a claim or is found to be dishonest in relation to a claim. If I do not pay my monthly premium for 3 months in a row my policy will cancel automatically from midnight on the last day for which premium was actually received. My policy will automatically cancel if my annual premium is not paid on the collection date or on the date after the grace period has lapsed. If applicable, any premium received for the period after the date of cancellation will be refunded to you in due course. In the event that the vehicle is financed, it is your responsibility to ensure that it is comprehensively covered and that the finance house is kept informed of your insurance details. Please do not hesitate to contact us on ***(0860 mi mi mi) should you have any query regarding these changes.