MiWay cancellation and refund process is HORRIBLE

I am no very impressed with MiWay.

I was very impressed in the beginning, but decided to stay with my insurer and cancel the policy shortly after I took it out with MiWay.

Now, this is where the process has been annoying.

My inception date was only the 1 December 2020, hadn’t even paid a debit order yet - and I phone in (after having multiple requests ignored to call me back for cancellation), which isn’t very easy as I am busy at the office during the day.

I speak to an agent, friendly enough - but took way too much of my time arguing with me about cancelling. Eventually had it cancelled immediately as I didn’t want the December debit order to go off.

Come the 2nd of December, I wake up to a debit order from MiWay. Speak to a very friendly agent by the name of Brain who assisted with this issue and processed a refund. His admin team have decided to decline my refund.

Unfortunately for Brian, he has to escalate the request to have the call recording listened to and have to deal with my irritation as his management team isn’t doing what they are meant to be doing. If you query a debit order, and client specified the date and time they cancelled - and you constantly say calls are recorded - listen to your recordings before you give the feedback.

This experience and the experience I had trying to cancel with MiWay has now confirmed that I will not refer, or move to MiWay ever.