Miway can sell you a good premium but bad at helping their clients

I was involved in an accident the 23rd Aug 2022, I contacted Miway my claim was processed and I was told to take the vehicle to their preferred repairer, two days after that am getting an email from Miway declaring my vehicle as a Writeoff how I don’t understand because the vehicle is still drivable and why don’t they seek for another repairer to assist me I don’t know why. I thereafter receive a call from validation by a guy called Sello & looking at the information they want to validate it’s so useless they’re not solving my problem as I pay them month to month to be the when I need help from them. Miway has a good front but sucks in assisting clients.