JE
Jennifer E

1 reviews | Active since Oct 2010

26 May 2018, 16:35

Miway can hit the Highway for all I care

My son tried to use the WE DRIVE benefit offered by Miway today after a golf game at Leeukop. He phoned at 1:30pm and requested a 3:30pm pickup. Per the website, a 2 hour notice period is supposed to suffice. He was told that was 'too early' and that Miway could do 5:30pm but would try for an earlier slot. After not hearing anything further, he phoned again at 3:30pm to check what progress had been made only to find out his request had not been logged, not even for a 5:30pm pickup! So he drove home under the influence. Useless service from Miway!!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply28 May 2018, 08:48
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply18 Jun 2018, 13:36
Official

Thanks for bringing this to our attention and we’re sorry to hear that the recent service experience has left you feeling disappointed. Thanks for the opportunity given to Busi to explain things in more detail and to assure you of our commitment to always deliver awesome service.

We urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team