MiWay call for business but do not keep promise!

Was contacted BY MiWay with a R1000 challenge on the table to beat my current insurance premium, took them 1 hour 28 minutes to complete the application and quote came back with a minor negative variance on my car and more than 200% higher on my house content. My current car insurance was based on a higher retail value, I asked MiWay to consider it and hoped for a better revised quote, BUT MiWay NOT EVEN paid attention to my various requests per e-mail and their challenge to beat my insurance premium was taken off the table by a responding phone call to say I do not qualify for the challenge due to my current fuel rewards on my policy which is TOTALLY irrelevant to the premium. I pay a monthly additional fee for the rewards and it has nothing to do with my actual insurance premium therefore I do not see it as an excuse to revoke their offer. My questions remain unanswered, does MiWay just want personal info from public, if they are looking for business and phone people randomly why do they not follow through and try to beat premiums by responding and keeping their promise. VERY UNPROFESSIONAL STAFF, WONDER IF THE PRODUCT IS AS BAD AS THE CUSTOMER SERVICES.