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Stephaan B

1 reviews | Active since Apr 2011

20 Apr 2018, 08:45

Miway call back policy

I bought a new car and wanted to add it to my policy. I went to the Miway app and did the policy amendment by inserting the car details. Then it stated that I will get a call back to finalize the deal. I waited 26 hours for that call back. The operator told me that the call back policy is they will call back within 3 days. Nowhere was I told that it would take that long else I would have phoned them myself.

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Replies (4)
MiWay Insurance
MiWay Insurance's reply20 Apr 2018, 08:49
Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply04 May 2018, 16:39
Official

Please accept our sincere apology for keeping you waiting and for any hassles you experienced to get in touch with us.

We believe that Khulu has since been in touch to assist you and also advise of services like MiXpress that you can use to update your cover.

Kind regards,
The MiWay Team

SB
Stephaan B's update07 May 2018, 10:29
Reviewer Update
Yes thank you he did contact me and agreed that the complaint is valid because if I did not file this complaint I would not have known that the Miway app and MiXpress is different.
MiWay Insurance
MiWay Insurance's reply09 May 2018, 10:26
Official

Thanks for the feedback! We are glad all is sorted now and you can enjoy the services. Please let us know should you need any further assistance.

Kind regards,
The MiWay Team