Miway C972440 - Miway does not really keep its brand promise

Item: MiWay Insurance
Rating: 1
Author: bongi.nzeku bongi.nzeku

My phone was pickpocted on Sunday 10 June 2018. I was at Moses Mabhida Stadium supporting a friend who was running Comrades Marathon. I reported the matter to my Insurers Miway on Tuesday 12 June 2018. I was told that the turn around time is 3 days. My claim number is C972440. Miway slogan says "Whatever your business we'll take care of it". For me who has been with Miway since 2013 I am very dissappointed as I never defaulted on my premiums since joining MiWay. I just feel now that I have the claim they don't really care. I am beyond frustrated because Miway is not giving direction for my claim. As things stand I would not recommend them as a preferred insurer.

Helpful (0)

Replies (3)

MiWay Insurance's replyOfficial

21 Jun 2018, 12:28

We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance's reply21 Jun 2018, 12:28

Official

We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

bongi.nzeku bongi.nzeku's updateReviewer Update

21 Jun 2018, 16:16

Dear Miway You are seriously frustrating me now. To say that your consultant will revert back to me who is not given final way forward is clearly a joke. I am waiting on someone to give me a proper response. I have been doing follow up since Friday 15 June 2018. Surely this is just a claim for a cellphone. Can it seriously take you more than 8 days to finalise this matter. Also note that I have been your client since 2013 and never defaulted on a single payment. At this point in time the treatment given on this matter leaves much to be desired to say the least. Please can I have a way forward by close of business today. As a loyal customer you owe at least that much.

bongi.nzeku bongi.nzeku's update21 Jun 2018, 16:16

Reviewer Update

MiWay Insurance's replyOfficial

19 Jul 2018, 13:44

We are truly sorry that your recent service experience has left you feeling let down and undervalued. We believe that Andre has since given you a call to provide feedback on the status of your claim and what you can expect moving forward.

Please don’t hesitate to give us a call should you need help with anything else.

Best regards,
The MiWay Team

MiWay Insurance's reply19 Jul 2018, 13:44

Official

Please don’t hesitate to give us a call should you need help with anything else.

Best regards,
The MiWay Team