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Pumeza M

1 reviews | Active since Sept 2018

28 Jul 2020, 09:51

Miway Business Insurance **********

I opened a business insurance with Miway in June for less than R400 it was for my commercial bike. Gloria one of their senior consultants gave me a heads up that Miway is trying to deduct for over R2500 in my bank account i requested she should cancel my policy and i blocked the debit order. She escalated the query to their IT team. But guess what this morning they deducted R3500 using a different reference number Miway business insurance is full of **********. I spoke to Gloria again she remembered my query also shocked on the details i gave her as per above. She tries to assist me but the ***** in her IT team for debit orders also is confusing for her. Clients please check your bank statements and dont join Miway business insurance am still waiting to hear what is their excuse.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply28 Jul 2020, 11:25
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. 
 
Best regards,
The MiWay Team