AR
Arnoldus R

1 reviews | Active since Apr 2024

30 Apr 2024, 13:33

Miway Business Horrible Experience

Being an Uber Fleet owner I have only had issues with MiWay and still not sorted. Working halfway across the world my wife was appointed to handle communication with Miway. My monthly premiums have increased twice since inception. Which was 2 months ago. Please take note that I agreed with the representative on R4700 for my 3 brand new vehicles. 2 months down the line, no claims or accidents only admin admin admin along with receiving a call that my policy is incomplete due to the service representative not reading all terms and conditions over the phone asking if they can call me again to read me a certain paragraph. This phone call came past 7pm at night. Along with this, the 3 vehicles that was loaded initially all had the same "excess" terms. Now I receive an email with an "updated" policy with my installment increased by R600 and the excess on one of the 3 vehicles I added, with an additional 15% of claim value. I was bombarded with calls to upload Proof of tracker (which we did). Thereafter being notified it should go to different email addresses and not to the representative who sold me the policy who confirmed that all queries can be forwarded to him. It has only been a nightmare and I regret accepting cover from Miway.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply30 Apr 2024, 13:37
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
AR
Arnoldus R's update01 May 2024, 11:16
Reviewer Update
UPDATE ALERT!!!

After receiving a phone call from MiWay my complaint has been treated with professionalism and the representative reviewed my policy and each individual aspect of the complaint.

It was immediately rectified and my premium was correctly reinstated and also reduced.
Impressed with how efficiently everything was dealt with without having to spend hours on the phone