MiWay Business: Changes Confirmed but Not Implemented

I have been a MiWay Business customer for 4 years and the service was previously excellent. About 2 months ago, MiWay changed our policy-change process without notifying us. We were directed to WhatsApp. I have spent 10+ hours on WhatsApp over the past month adding/removing vehicles, with MiWay representatives confirming the changes. Today I discovered that many were never processed. Of 5 bikes requested, 2 were never added. Theft & Hijack cover that was confirmed was also never added. I am now spending another 4+ hours reconciling the policy and proving what MiWay representatives confirmed. We also had an accident 2 days ago and nobody has contacted us for the details. Extremely disappointing service.