MiWay Blink & Wizard Panel Beaters Damaged My Car – Worst Service After 3 Years of Loyalty

I am writing this complaint out of absolute frustration and disappointment with MiWay Blink and their approved service provider, Wizard Panel Beaters. After being insured with MiWay Blink for over 3 years with ZERO claims, I expected professionalism, transparency, and accountability. Instead, I have experienced the worst service, dishonesty, and clear negligence that has left my car in a worse condition than when it was handed over.

My vehicle was taken to Wizard Panel Beaters for a simple bumper replacement. A full inspection was done on the day I dropped the car off, and it was confirmed that there were no mechanical issues, no steering problems, and no electrical faults. The car was driving perfectly.

But somehow, after more than a month in their workshop (for a bumper replacement!), I was suddenly told that my steering rack was “broken”. This makes absolutely no sense. My car had zero steering issues before it entered their premises. It is clear that something happened to my vehicle while it was in their care.

To make matters even worse, I received an alert from CarTrack during the repair period indicating that my car battery had been removed. Why would anyone remove a battery for a bumper replacement? No one from Wizard Panel Beaters or MiWay Blink informed me or requested permission for this. What else was done without my consent?

When I collected my car, I discovered even more damage:

My radio and Bluetooth connector were ******.

The sound system wiring was disconnected or tampered with.

The car had new mechanical issues, specifically the steering rack, which did not exist before.

Absolutely no transparency, no proper updates, just excuses and delays.

I spoke to Shane Chenttier and Paul at Wizard Panel Beaters, and the two seemed more focused on covering each other than giving honest answers. Their explanations were inconsistent and suspicious.

This entire experience has been a nightmare. I trusted MiWay Blink for years, paid my premiums faithfully, and never claimed — and this is how they treat loyal customers? By returning a car with ****** parts, new mechanical damage, and unexplained electrical tampering?

I want MiWay Blink to immediately investigate:

Why my car came back with ****** components.

Why the battery was removed without authorization.

Why my car now suddenly has a damaged steering rack.

Why a simple bumper replacement took over a month.

Why their approved service provider is returning vehicles in worse condition.

This is unacceptable, unprofessional, and shows complete disregard for customer vehicles and safety.

I am demanding urgent action, repairs at no cost to me, full accountability, and answers regarding the damage caused to my vehicle.

After this experience, I can confidently say MiWay Blink has delivered the worst service I have ever received from an insurer.

I will not hesitate to escalate this matter further if not resolved immediately.

Extremely disappointed customer.