SM
Shimona M

1 reviews | Active since Dec 2013

22 Feb 2019, 12:59

MiWay biggest ********** company

On the 22 January 2019 I had an accident. On the 6 February I received a call to say the claim was finalized and my car would be written off! 7 Feb, Buddy - the representative called to say he will contact the other party to recover the costs. 8 February Buddy called to say he thinks I staged my accident, I had to supply my cellphone records and an affidavit. 22 February I received notification that my claim is rejected due to “dishonesty” From the 8 February to now, I have been accused of staging my accident, Having my car been damaged somewhere else and placed at the scene. I was told that according to Newton’s law my accident damage is not possible!!! I was alone and in the dark surrounded by strangers, my life was in danger when this accident occurred! Till today I’m having nightmares and anxiety attacks and to top it all Mi-way is playing with my emotions and rejecting my claim because of a *********** employee? Why did they not do their entire job before giving this claim a report? Now when I request the recordings of the conversations - conveniently Buddy can’t trace it? Again mi-way is covering up their faults. I am now asked to go pick up my vehicle in 10 days From their recovery yard. They say I should disputed this- but that process takes 10 days! Please can an investigation be lodged into this matter!

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Replies (3)
MiWay Insurance
MiWay Insurance's reply22 Feb 2019, 13:13
Official
Thanks for taking the time to write to us. We have passed your feedback and your details on to the right team. They will get to the bottom of what happened and get in touch with proper feedback. In the interim, we would like to apologise for any hassles you have experienced!

Best regards,
The MiWay Team
SM
Shimona M's update23 Feb 2019, 07:19
Reviewer Update
Thanks MiWay for giving your standard reply! Another question to add to this cover up of MiWay! Which insurance company asks their client to have their personalized number plate changed to a normal number plate so that the car can be transferred into Miway’s name so that MiWay can write off the car and settle the bank? And why is is so convenient that those recordings are untraceable by Buddy? So will MiWay try to cover their employee Buddy? Will MiWay deny that they have made a terrible mistake here and instead of labeling me as dishonest- will MiWay admit their dishonesty?
MiWay Insurance
MiWay Insurance's reply23 Feb 2019, 08:45
Official
      We're so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you as per our conversation!  Best regards,
 The MiWay Team