PE
Pieter E

1 reviews | Active since Nov 2018

18 Jan 2019, 09:13

Miway Bank Account Raiders

People, please be aware of the following when using Miway.

Unauthorized debit orders, I am satisfied with my policy, I had a claim in Dec and it was approved, BUT Afterwards Miway stated getting crazy, they will put debit orders through your account at odd times at different amounts. So be warned, if your premium is R2000 per month for example, budget an extra R500 for unpaid debit order bank fees to cater for Miway's piracy on your bank account, and automated sms threatening you that you don't have cover due to non payment, where in fact your policy states that you indeed do have cover.

PS my vehicle has not gone for repair as you are not allowed to take your vehicle to the nearest Miway approved Panel beater, but to the cheapest one, does not matter where the panel beater is. For example I have to travel 104 km twice to get my vehicle repaired, still have to get someone to assist me with transport.

Regards

Pieter

0
Replies (5)
MiWay Insurance
MiWay Insurance's reply18 Jan 2019, 09:18
Official

Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way!We have passed your note on to the right team and an agent will be in touch soonest to assist. Best regards,
The MiWay Team
PE
Pieter E's update21 Jan 2019, 07:31
Reviewer Update
Very Fast Response from Miway, they corrected the error on the debit order system. I must apologize, did not know that the claim being so far from my home is because the panel beater is a Izusu approved repairer and my vehicle is still under warrantee, Miway is busy searching for a nearer approved panel beater to accommodate me. Thank You Lerato from claims always give the best service.
MiWay Insurance
MiWay Insurance's reply21 Jan 2019, 08:24
Official
It sounds as if Lerato saved the day! Thanks for giving her a chance to show you just how much we value you as our client. We’ll be sure to high five her for a job well done.
Best regards,
The MiWay Team
PE
Pieter E's update01 Feb 2019, 06:17
Reviewer Update
Dear Miway, The Debit Order is stille going off . You Debit order went of : 10th of January 2019 (I lost R120, bread ****** from my family) 17th of January 2019(I lost R120, bread ****** from my family) 25th of January 2019(I lost R120, bread ****** from my family) 1st of Debruary 2019 (this one went though as it was the correct day) R360 -00 for January - Will you refund me please and correct the problem.
MiWay Insurance
MiWay Insurance's reply05 Feb 2019, 08:40
Official
We’re so sorry to hear that we’ve let you down. Someone will be in touch shortly, to turn things around!
 Best regards,
The MiWay Team