Miway: Bad windscreen claim service from Ronny Gololo

After I logged my windscreen claim with claim ID C*** on 08/07/2021 on the Miway app a consultant named Ronny Gololo called me the next day and I asked him to call me after an hour as I was in a work meeting and he never did and didn’t care to follow up either. It’s the 03 of August today and nothing has been said. It is very sad to experience such treatment considering that it’s my first claims process since I’ve had my car from 2016 and been with Miway for 2 years now.

I am a service individual and it means everything to me, this might be time to take my business elsewhere.

@MiwayManagement kindly advise of a way forward from here on.

Thanks, Jo