Miway - Bad service when claiming

I am a Myway client who had an accident with another Miway client. I have been getting the run around from them in order to enable me to claim from the person that reversed in to me. 2 Months later 9 phone calls later and still no assistance. My question is since we are both with the same insuerer how hard can this be to resolve? Each time I call their office I am told of a different process? Last week I called their landline I spoke to Zama, who put me through to Noni who then said the supervisor Revashan Pillay would return my call. To date no one has returned my call?

Why is it taking 2 months to resolve a claim between 2 people using the same insuerer?