Miway bad service

Very unhappy with level of service I'm getting from Miway. I haven't received a mail from them in two years. A broker informed that there is an issue with my policy. I got in touch with Miway to rectify the issues on my account. The error still appeared on my profile and the agent who updated my email address made a typo, so still no mails. I have since been trying to load call back requests and trying to chat with the bot for the past three days. No one is calling me and the bot is not responding. At the moment I'm sitting without cover.