DM
Danie M

1 reviews | Active since Apr 2020

30 Aug 2021, 21:04

Miway Bad Service

I signed up with Miway insurance in 2018. Never claimed anything. In March 2021 they called and offered me a dent and scratch policy fo R99. I signed up and tried to claim in July for a minor dent. It took about a week before I got a call. Then a couple days more before I was told to go for an assessment. After the assessment I got no replies to email and phone calls. So I cancelled my all my policies on the app. Then I got a call the next from a lady who tried her best to change my mind. I said I wasn’t interested but she insisted that they will still fix my car as I had being paying my premiums for a couple of months. That was a week ago and still haven’t heard anything back. They are quick to sign you up but when you try to claim they go quiet.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply31 Aug 2021, 14:41
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. 
 
Best regards,
The MiWay Team
 
DM
Danie M's update02 Sept 2021, 08:47
Reviewer Update
Just an update Miway phoned me the day after this review and I’ve now received the money from claim. It’s sad that we have to revert to naming and shaming before we get results.