Miway bad service

Good day,

I would like to formally lodge a complaint regarding the service I received from MiWay yesterday.

At approximately 17:15, I contacted MiWay roadside assistance after hitting a pothole which caused my tyre to burst. I spoke to a consultant named Teboho, who confirmed that assistance would arrive within 30 minutes. I was stranded on the N3 freeway and trusted that help was on the way.

Unfortunately, no one arrived to assist me. I remained alone on the roadside until 21:00, without any further communication or updates from MiWay. This experience was extremely distressing and unacceptable for an emergency service.

I kindly request that this matter be investigated urgently, and that I receive feedback on why assistance was not provided as promised.