MiWay bad service

I was involved in an accident (rear ended) on 4 April 2019 by no fault of mine and lodged a claim with MiWay. The vehicle was then taken to a panel beater for repairs as the initial assessment said that it could be repaired, only for the damages to be deemed too much and the vehicle declared a write off. It is now 20 May 2019 almost 7 weeks later and the claim is still not finalized. If I phone the claims department to find out what the status of the claim is I keep being told the same thing, "the vehicle needs to be taken to a salvage yard" and they cannot tell me when that will be or to which salvage yard. Currently I am without a vehicle to drive which is a major inconvenience as this process should have been completed by now. Not once during this time I have ever been contacted by either MiWay or the panel beater where the vehicle was originally taken and have always had to initiate the communications between all parties myself. I would definitely recommend staying away from MiWay as their service levels are shockingly bad.