Miway Bad Customer Service

bad customer service and they take to long to approve additional fix on the car. See my email below : Hi Carl I am not happy with the customer service from miway. My car has been with Toy Panelbeaters from last week Tuesday with the expectation that they will be done by Friday last week but I was informed that the delay was due additional damage on the bumper that needed Mr Matla to approve so that they can continue to fix the Car. Today is Thursday and nothing has been done. I am of the view that I should go and fetch my car and cancel this insurance with immediate effect. Please note that I will be lodging a complaint with Car Insurance Ombudsman.