DM
Dipolelo M

1 reviews | Active since Feb 2014

21 Jan 2022, 08:52

MIWAY AT ITS WORST LESS THANT TWELVE MONTS IN

So I am here again, in all honestly I should have known, my car was in accident last year for which after an upheaval battle of involving Hello Peter, border the Ombudsman, tearing it up on media platforms and to and fro with nonsensical emails with Miway- finally it was approved and fixed-- however my windscreen was not, I sit again with a new fight and I in part blame myself as I promised to change insurance company after my last experience for which their "rejections reasons" we invalid /unfounded- hence the approval now this, funnily I have an approval linked to the windscreen but now I am getting nonsensical stories of rejection I am convinced these guys still do these racial profiling rejection, I am beyond ****ed and livid- but after this I will without a doubt need to find real service driven and fair( non ****** or ***ist) insurance company, as I cannot be paying instalments for service only to be bul**** harassed and spoken to by cluster of idiots with baseless claims just to get an approval that was in the first place correct. Funnily I even have records of this once approval, so guess it only gets done when a black woman acts the fool

Dejavu less than 12 months second time again- If this is not telling you all about their service level-- I am saying be warned it happens and I’m not the first. I wage the battle on as I refuse to accept this for the second time.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply21 Jan 2022, 09:57
Official
Thanks for taking the time to write to us and for letting us know how you feel. We can assure you that race has no impact on the level of service that you receive. We have passed your message on to the right team and someone will be in touch with you soon to discuss your concerns. In the interim, we'd like to apologise for the upset you have experienced.
 
Best regards,
The MiWay Team
DM
Dipolelo M's update21 Jan 2022, 13:47
Reviewer Update
I don't know how to interpret it-;
1. There was leaked comm historically about this- fact
2. I submitted 1 st claim last year same behaviors /service level/ responses - after which it was approved, given baseless claims
3. 2nd claim same responses......patterns persist

you tell me ( in spite of evidence provided of approvals etc)

I give up but humor me to indulge me with the level of decency and intellect I present at minimum.
DM
Dipolelo M's update21 Jan 2022, 13:48
Reviewer Update
when apologies don't cut it anymore!