XM
Xolile M

1 reviews | Active since Aug 2020

19 Sept 2022, 11:47

Miway as*****t department lack competency (Phineas Kepekepe the Manager)

Helpful information provided by Beauty Mabasa but who just left the live chat. Miway is disgusting everytime you have to contact them for update. Last week i send assessment manager of miway an email he did not get back to me namely Phineas Kepekepe. If the manager cant keep me updated and respond my emails what does that ? It doesn't matter how long it will take, atlast you will get done with my car and i will leave immediately. I no longer want anything to do with miway. Guys please dont they do things their way. I spend time reading other peoples comments we have common issues, read them yourself and make a good decision.

now i will be canceling car insurance with them,i better pay more premium than the lower with daily struggle.

It tool years to get were you are and useless people will take days to destroy what you've build for all this years and you enjoy when they destroy. One day you will be left with no one with this type of behavior.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply19 Sept 2022, 15:37
Official
Thank you for taking the time to write to us and for bringing your concerns to our attention. We can assure you that it is never our intention to upset you in any way and that this is not the level of service that we aim to deliver. We have escalated your message to the right team, and someone will be in touch as soon as possible to provide you with proper feedback. In the interim, we’re so sorry for the upset and frustrations that have resulted from this.
 
Best regards,
The MiWay Team