MiWay assessor shoddy work - no response

MiWay assessment department proved the only worse department in terms of service among the group, no communication, no update and their assessors seemingly do as they please because since I reported their shoddy assessment work done on my car on 5 Nov 2025 nobody bordered to respond, engage or try hear my side of the story even after a specific request was made at least to speak to the supervisor of the department (Zech I was told). MiWay Assessor Tshepo Matlala commissioned and is in position of three (3) diagnostic reports to establish when the fault occurred but today there is still no decision, my car is parked not drivable overheating since December 2025, now he decided to go underground no further communication, and I am left in limbo after being short changed between one diagnostic report to another, as MiWay client in good standing I am utterly disappointed with this department hoping somebody in leadership will soon intervene. I reserve my right to know what the basis of their decision once made or escalate this matter to an independent dispute resolution process.