MIWAY - Are your customers *****’s ?

On the 2/10/2018 my partner was involved in an accident with my car I had received a call from miway to say the air bag sensor had come on and therefore they are calling little did I know that the call was from the tow company ,that day when I called miway to ask abt the car and where was it towed to I was advised that miway was not aware of the accident and had to log a call once done with miway the claims adviser advised that the main thing would be to remove the car out of there and I will receive a call later to advise , I had not received a call and decided to call them the next day only then did they decide to assist by telling me they have not received a invoice yet from the tow company I then called and tried to get assistance and eventually was told by miway that I will be responsible to pay 8600 for the tow should the claim not be paid out, I then told miway ok let me resolve and get my partner to go pay cash and get the car out, By the time I called the tow company I was told miway had already paid for the car,During the process I was given an assessor who had been appointed to the claim who did alot of things during the process like go around being my partners work colleague asking if they knew he had bought a new car,And to advise if he did drugs or drink

During the whole process I had to keep calling them to find out what was going on

At the end I was advised the the claim had been invalidated with a lot of confusion I wanted to know what was happening then later on I got a call to say my partner was found to be the regular driver.

Please take note my fiance drives a corrola and has insurance with miway as well and has tried to do a few claims like window being burst and they still find him to be a regular driver

How can one person be a regular driver of 2 cars at the same time?

At the end my claim as been rejected but ive tried to dispute it,its in disputing stage but ive got a letter of cancellation from miway?

Honestly My feelings towards this whole situation with Mi way claim stage, Is that we are treated with dis respect, and they have no ethical ways of doing things, Our Trust between Service provider and customer is now broken, Its okay that they have came and collected the Car keys and papers and then guess what we not hindering the claim, How sure am I that these things are kept in a safe place? The Vehicle in question had no windows after the accident, No One has contacted me to collect the car, nothing, Just a letter with a clause that I must collect the car but I must pay storage fees?

Slogan for Miway should be changed – Miway or the Highway – Not do things your way, I want to feel like the customer again is that hard to ask for?