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Anas R

1 reviews | Active since Aug 2016

28 Nov 2018, 18:35

Miway are *********

So recently my wife met up in an accident.A miway client blatantly skipped a red robot.(He admitted doing so because he was attending a funeral....perhaps he could have added another dead person to the stats).Anyway I lodged a 3rd party claim and was told to get the damages evaluated.The damages amounted to approximately R9800.00

Miway got back to me with a settlement figure of R1290.00.I know crazy right!!!! After extensive complaining they offered me R3167.00.

So the breakdown.Miway holds me partly liable to damages as they claim their client wasn't totally in the wrong..Hello he skipped a red robot and last time I checked, that is a serious violation. They totalled my damages as well as their clients and expect me to pay 30% of each damage expense.

I believe this is a cunning way of shifting the blame and not taking responsibility..

Miway please do the right thing and pay my total damages.

To make matters worst, the legal dept manager says if I'm not happy with the offer I should get legal counsel and settle in court.

Really?? For such a small amount you want to further inconvenience an innocent law abiding citizen!! Disgusting Miway.Your moral compass is totally off course.

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Replies (6)
MiWay Insurance
MiWay Insurance's reply29 Nov 2018, 08:17
Official
We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Best regards,
The MiWay Team


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Anas R's update30 Nov 2018, 16:38
Reviewer Update
Hi.So the same person contacts me with the same story. I am no longer angry.I am disappointed that such an established business only cares about themselves and protecting their guilty clients than doing right by innocent victims!!!!
MiWay Insurance
MiWay Insurance's reply03 Dec 2018, 08:00
Official
We’re so sorry to hear that we’ve let you down. Someone will be in touch shortly, to turn things around!

Best regards,
The MiWay Team


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Anas R's update04 Dec 2018, 09:11
Reviewer Update
Thank you Madeleine Van Der Walt for taking time to listen to my requirements and revising my claim. After dealing with Madeleine, an amicable solution was reached and I am rather satisfied.So this post is to acknowledge a woman who took the extra time to help a fellow human being.Thank you!
AR
Anas R's update04 Dec 2018, 09:11
Reviewer Update
Thank you Madeleine Van Der Walt for taking time to listen to my requirements and revising my claim. After dealing with Madeleine, an amicable solution was reached and I am rather satisfied.So this post is to acknowledge a woman who took the extra time to help a fellow human being.Thank you!
MiWay Insurance
MiWay Insurance's reply04 Dec 2018, 09:17
Official
Wow – it sounds as if Madeleine saved the day. Thanks for giving her a chance to show you just how much we value you as our client - we’ll be sure to high five her for making such a lasting impression on you and we look forward to keeping you impressed for years to come.

Best regards,
The MiWay Team