MiWay are ******!!

It's come to a point where I'm.held captive by this Insurance.company.They too busy and give me call back of 72 hours just so that I can't cancell my insurance with them???Really now,how long does it take to cancel an Insurance? Let's go back to the root whereby my yard pipe burst and I requested a emergence call was requested for one of their contractors to come out.

Lerato dealt with the incident t at first. Whereby I needed to pay R250 for this emergency benefit whereas it should have been free.I query this because this contractor which is listed with MiWay were very ***** in their dealings and said they need co payment to do the job.

How many clients did this plumbing contractors of MiWay already ****** from their monies?????

Then I dealt with Simphiwe the "senior customer service office".I addressed the matter with him and upon him saying he will investigate and will notify management will get back to me by business day at 17h00(30/01/23) , I even told him he won't get back and given him an extra day to investigate and get back to me. Still had not heard from him.....I phoned today 3/2/2023 and how conveniently he was too busy to take my call. The agent said a message was left with him and he will get back soonest to me and this was at 09h00 this morning.

Now that I want to cancel my insurance I'm even not able to as ALL the agents are on calls in the entire company(shocker) I signed up with a different insurer and received even more value and saved R400 bucks. MIWAY IS ******!!!