Miway and third party communication is a nightmare

Third party communication is a nightmare when the claim is with the legal department.

I am writing formally to lodge a complaint regarding the handling of the above registered claim and ongoing conduct of the third party involved.

Since the claim was registered, we have been repeatedly instructed by Miway to contact the third party and ask them to communicate with your legal department. Despite the compliance and numerous requests to the third party to contact your legal department directly, they have failed to do so. Instead they continue to contact us directly, insisting that the legal department says they know nothing about this claim and wanting to meet with us in person.

This behaviour has escalated to the point where we are contacted by people that we don’t know, and now we feel harassed and unsafe. We have clearly communicated to the third party that they must liaise with your legal department and not contact us directly. I am extremely concerned that were being placed in a position where we must manage communication with the third party by ourselves, despite having insurance coverage precisely to avoid such situations. I believe it is inappropriate and unreasonable for Miway to expect me to continue engaging with the third party under these circumstances.

The request therefore is for Miway to take over all communication with the third party with immediate effect and we are no longer required and expected to have any direct contact with them. For my own safety and peace of mind, I ask that all future communications regarding this matter be handled directly between Miway and the third party.

I trust that this complain will be treated with the urgency and seriousness it deserves, and I look forward to your prompt confirmation that Miway will assume full responsibility for managing the third party communication going forward.