MiWay and they dirty tricks, super annoyed

I need for the MiWay insurance Senior Management to come to the front!!!

On Wednesday 22 October 2025 I took cover with MiWay which is supposed to start on the 1st November 2025. The agreement was they will call me to cancel my current insurance which never happened, not a big deal. Then I opted for a 30 day car hire option and for my debit order to go off on the 1st day of each month. MiWay has not sent my premium documents on Thursday the 23rd and to my surprise they are giving me 10 days car hire. I called them and was told they can change to 30 days but that will increase my premium and I told them that is not my problem they should fix it with the same premium amount. Then I was told they will listen to the recordings and revert back which they never did.

Why do I wake up this morning to MiWay having debited my bank account and that was never the agreement? I find this to be such a **** and I can’t deal with such nonsense. I want my money back and they should cancel this agreement before they can even try to cover me!!!!