MiWay and My Glass Pathetic service

The worst experience I've had with MiWay in my almost 6 years as a Policy holder. I claimed for a simple Windscreen chip repair and when the appointed Provider failed to show up for the appointment and had me waiting for 2 hours on 14/11/2023, I asked MiWay to appoint an alternate provider which they failed to do.

The provider advised that their Branch would call to set an Appointment for Saturday 18/10/2023 but no one called and they arrived at my home at 09:12am. Absolutely unprofessional to not not arrange a convenient time beforehand.

They arrived and did not fill the chip completely, in fact, my windscreen is now cracked. I noted my concerns about the repair not being carried out correctly and called MiWay at 10:00am the same day to advise of the defective workmanship.

I waited until 22/112023 for a response or feedback but none was received. I called MiWay today and was assisted by Mpho who said this would be escalated to the branch and the agent on Saturday forgot to make notes regarding my call and its human error.

Had MiWay appointed a reputable provider as per my request on the 14th, this could have been avoided. I am shocked at the service and total disregard for my property and time.